Cancellations

Cancellation Policies

The cancellation policies outlined below take into consideration the costs VIVA|VELOS incurs long before travelers ever depart. VIVA|VELOS strictly adheres to the following cancellation policies. Trip price is defined as everything purchased from VIVA|VELOS as part of your tour.

 SCHEDULED DEPARTURE CANCELLATION POLICY

Initial booking              loss of deposit. (we do not refund deposits)

Between 31 and 59 days before departure     75% of the trip price per person (25% refund)

Between 0 and 30 days before departure       100% of the trip price per person (no refund)

If canceling prior to departure, the cancellation fee can be applied towards a future VIVA|VELOS reservation as a Travel Credit. This Travel Credit is non-transferrable, non-refundable, and only valid for travel within one year of cancellation. Once a Travel Credit has been applied to a trip it is considered non-refundable.